VIRTUALLY HERS came out Oct. 2009. Get it at SAMHAIN Publishing. VIRTUALLY ONE coming soon.

I've also made available at Amazon BIG BAD WOLF a COS Commando book, an earlier manuscript about Killian Nicholas Langley. You can sample the first five chapters right here. EBOOK now available for KINDLE, NOOK, and at SMASHWORDS for $4.99.

I appreciate all your emails. If you'd like to buy Virtually His NEW, please contact me. Thank you.


Big Bad Wolf Author's Note/CH. 1

Big Bad Wolf CH. 2

Big Bad Wolf Ch. 3

(more chapters on left side bar below)

To read excerpts of VIRTUALLY HERS, scroll down & click on the links on the right.



VIRTUALLY HERS OUT IN PRINT AUG 2010! Discounted at Amazon!

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Tuesday, September 14, 2010

The Journey of a Technical Support Call to Dell

I'm in rant mood.  My extension for my business tax is about to run out (tomorrow) and I've been fighting the download (or upload, who knows) .exe whatever-engine for 22 hours now, thanks to DELL online and other various internet advice.  So bear with me while I just spew a mini tantrum about things that need to be stomped at.

This is written live, in between Dell Technicians Who Can't Help Me.

1) It says in the ad, that it only takes one hour to do your taxes with Turbo Tax (ya, rrrrright).  I guess we don't count the 2 hours to download/upload it and another two to update it.  That is, if the first try works.

2) When calling Technical Support for any online order (DELLDELLDELL), why do they shuffle you to five different foreign countries who don't know or care how tired you are about repeating the same problem? Who then, aggravate your pain by obviously reading a pre-written apology about the wait and waste of your cell minutes before shuffling you off to another department? DELL FAILS. And then, if you ask for a refund out of frustration, for a link that wasn't sent, you're politely told that they couldn't access the link either, so no refund? The most satisfaction I got today was to be able to cuss in Indian just to hear a shocked silence on the other end.  Ha. Yes, I'm a crude American and I know your language. Haha. HA. HA. HA.

While listening to the endless Muzak loop at STUPID DELL, I managed to come up with some deep thoughts as I stared

first at my feet: Why do we need nails?  Especially toe nails. I mean, it's not like they are hoofs, essential for bearing the weight of magnificent running beasts. They grow: women paint them; men disgustingly cut them on the the kitchen table. Toe nails, to me, are useless. LIKE DELL TECHNICAL SUPPORT.

secondly at all the cups and saucers that were peeking out from my open cabinet: Does one person really need a dozen cups and saucers? And fifty forks and spoons? Why can't I throw away a coffee cup just because it has some cute saying printed on its side? Should I make some coffee while I wait? I mean, it might take DELL TECHNICAL SUPPORT all night to figure out how to save the world before getting back to me.

My third rant came from the answer of one of the bright DELL TECHNICIANS.  He used the word I hate.  Detest. Loathe. In reply to my "Can you help me?" he said, "Absolutely." Absolutely demands intensity. A total commitment. A need to complete, perfect, make whole. There is no such thing as a casual "absolutely." In this case, as I knew from experience of anyone who used that word, DELL TECHNICAL SUPPORT ABSOLUTELY did nothing to help me.

My fourth complaint is: Why does it take 60 secs for my credit card to be charged but two to three weeks for a company to refund the money??? Surely if it goes out that easily into their pockets, it should be just that easy to flow back into mine.  Maybe they should pay me back with the interest they're going to make from my money (and many thousand others) sitting in their account.

A fifth discovery: Mahjong is a lot of fun when you're angry and frustrated.  Especially the double sets. Mahjong to Muzak is all DELL TECHNICAL SUPPORT LINE is good for.

And lastly: the meaningless "have a nice day." The nice day is gone. You stole it, DELL TECHNICAL SUPPORT. You totally blew my nice day out of the water. You destroyed my nice day. Don't make the poor technician read from his cards, "Thank you and have a nice day." Because he sounded like he was gritting his teeth and wishing me to go to hell, which would have been fine with me because I would have said:


Okay, phone call ended. I'm buying another download, this time from Amazon, which, I've been told by various sources, is owned by Satan (you tell me if Bezos doesn't sound like a demon's name).  So everything should go smoothly since it's a Turbo Tax software I'm buying. Taxes and death are absolute, aren't they?

Bear with me while I learn. The first button likes the POST. The second button likes the BLOG site. Please help me by "liking" me. Thanks!


Missy Ann said...

My SIL works for Dell.

Buy from Amazon.

Gennita said...

LOL. Good to know someone agrees with my ranty McRant.

alund said...

2 words of advise: Apple Mac. I decided 2 years ago that I was no longer going to put up with Microsoft's "bs" and constant headache giving "updates", "errors", etc.

At work I have no other option than to use a Dell (no problems up till now, knock on wood) and Microsoft. But at home, I'm free with my precious!

kim said...

OMG I KNEW I LOVED YOU!!! can you teach me how to shock Indians for next time I have to fight with the evil hell minions of Verizon for hours on end for weeks at a time?? Pretty please? I own almost all of your books! :-D seriously that you cussed them out in Hindi (right?) makes you my hero :)

j3nny said...

omg I understand your pain and frustration!! Just a few weeks ago I had to go through a terrible ordeal with Comcast and I got really mad. They kept transferring me from department to department and when I finally asked to speak to a supervisor, my call 'coincidentally' got dropped. I was trying to be polite and not crazy becuz I know customer service is hard especially when you get a crazy customer but after an hour and a half of being on hold and getting transferred 6 times, I lost it. I even told the poor unfortunate person who happened to stay on the line with me that it may or may not be her fault but if she transferred me to someone else I was going to write a long nasty email to corporate.

I hope ranting made you feel better :) Even though it probably didn't help you figure out solutions to your problem but knowing that you're not the only person going crazy is comforting lol

Gennita said...


heh, I don't speak Hindi, not exactly. But I came from Malaysia and had Hindi friends. I also have in-laws from India. So, it' more like phrases and words. But I was mad enough to not care how rude I was to someone who should just have said, "I'm wasting your time."

Gennita said...


It was unbelievably frustrating to me, especially when I knew I was being shuffled off because the other person, in another country, doesn't know what to do. And it was a crazy problem. They sell uploads and they don't send you a link to the upload? And how can they find a link they hadn't sent? And then, in the end, they said they can't refund me because they link wasn't sent? That was beyond ridiculous.

Sorry, I'm ranting again, aren't I? Mad and tired, yes I still am.


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